Concrete effect
PatternedGeneral sales terms and conditions
These general sales terms and conditions (hereinafter called “The General terms and conditions”) apply to any purchase carried out by an internet user or physical person (hereinafter called “CLIENT”) on the internet site www.magasinducarrelage.fr (hereinafter called “SITE”) from Magasin du Carrelage, SL (private limited company) whose Internet headquarters are based at 24 Mestre Sanchis Street, 46294, Càrcer, Valencia, Spain, with registered business number B40617086 and VAT number ES B40617086, e-mail address: info@magasinducarrelage.fr, (hereinafter called “SELLER”).
IMPORTANT
Every order carried out on the SITE obligatory implies the absolute acceptance by the CLIENT of the general sales terms and conditions.
Article 1. Definitions
The below-mentionned terms used in the the general sales terms and conditions have the following meanings :
• “CLIENT” : the SELLER’s co-contractor, who guarantees to act as a consumer as defined by law and French jurisprudence. As such, the client therefore acts outside any usual or commercial activity.
• “DELIVERY” : the first presentation of products ordered by the client to the delivery address indicated at the time of purchase. .
• “PRODUCTS” : all available products on the SITE.
• “TERRITORY”: Metropolitan France (not including the DOM/TOM), Belgium and Luxembourg.
Article 2. Object
These general sales terms and conditions govern the sale by the SELLER to their CLIENTS of their PRODUCTS.
The CLIENT has been clearly informed that the SITE is for consumers and that professionals should contact the SELLER’s sales department in order to benefit from specific contractual sales conditions.
Article 3. Acceptance of the general sales terms and conditions
The CLIENT agrees to read attentively the general sales terms and conditions before making a payment for any PRODUCTS ordered on the SITE.
These general conditions are referenced at the bottom of each page on the SITE with a link and must be consulted before validating an order. The CLIENT is asked to read the general conditions, then download a copy and keep it.
The SELLER advises the CLIENT to read the general sales terms and conditions every time they carry out a new order as the latest version is the one which applies to every PRODUCT order.
By clicking on the first button in the order process, and then on the second one to confirm the order, the CLIENT acknowledges that they have read, understood and unconditionally accepted the general sales terms and conditions.
Article 4. Purchasing of products on the site
In order to buy a PRODUCT, the CLIENT must be at least 18 years old and have the legal competence to do so, and if they are a minor, be able to justify their legal guardians’ agreement.
The CLIENT will be asked to provide information allowing to identify them by completing a form on the SITE. The (*) sign means that the fields are mandatory and must be completed for the CLIENT’s order to be dealt with by the SELLER. The CLIENT can check their order status on the website. The DELIVERY schedule can be followed, and if necessary, can be consulted using online delivery companies’ websites. The CLIENT can also contact the SELLER’s sales department by e-mail at info@magasinducarrelage.fr, in order to find out information regarding their order status.
Information provided by the CLIENT to the SELLER, during the order process, must be complete, exact and up-to-date. The SELLER is in their right to ask the CLIENT, at any moment, to confirm or add extra information about their identity, eligibility or previously communicated information.
Article 5. ORDERS
Article 5.1 Product characteristics
The SELLER commits to presenting the main characteristics of the PRODUCTS (on the information documents available on the SITE) and the compulsory information the CLIENT must receive according to law (in the current general sales terms and conditions)
The CLIENT commits to reading the information available before carrying out an order on the SITE.
Unless any contraindications on the SITE, all the PRODUCTS sold by the SELLER, are new and conform with prevailing European legislation and applicable laws in France.
Article 5.2. Order procedure
PRODUCT orders are carried out directly on the SITE. In order to carry out an order, the CLIENT must follow the steps described below (please note however that depending on the CLIENT’s initial set-up page, the steps below could slightly differ.
5.2.1. PRODUCT selecion and purchasing options
The CLIENT must select the PRODUCT (S) of their choice by clicking on them and choosing the desired characteristics and quantities. Once the PRODUCT is selected, it is placed in the CLIENT’s basket. The CLIENT can then add as many PRODUCTS as they wish.
5.2.2. Orders
Once the selected PRODUCTS are in the basket, the CLIENT must click on the basket and check that the content of their order is correct. If the CLIENT has not yet been identified, the creation of a client account will be requested.
Once the CLIENT has validated their basket content and has been identified or an account created, an online form will appear, automatically showing a summary of prices, taxes and if applicable, delivery costs.
The CLIENT is then asked to check their order content (including quantity, characteristics and ordered PRODUCT references, the invoice address, the payment method and price) before validating its content.
The CLIENT can then proceed with the payment of the PRODUCTS by following the instructions which appear on the SITE, by entering all the required information for invoicing the delivered PRODUCTS. For PRODUCTS which have different options available, specific references appear when the correct options have been selected. Orders carried out on the SITE, must include all the information necessary for the correct processing of the order.
5.2.3. Confirmation
Once all the above mentionned steps have been completed, a page will appear on the SITE, to confirm the CLIENT’s order. A copy of the order confirmation is automatically sent to the CLIENT by e-mail provided that the communicated e-mail address on the online form is correct. The SELLER does not send any order confirmation by post or fax.
5.2.4. Invoicing
During the order process, the CLIENT must input the required information for invoicing, the sign (*), indicating which fields are compulsory and must be completed by the CLIENT in order for the order to be correctly processed by the SELLER.
The client must indicate clearly all the important information related to the DELIVERY, especially the exact DELIVERY address, and any access code to enter the DELIVERY address.
The CLIENT must then indicate the chosen payment method.
Neither the purchase order, nor the order confirmation sent by the SELLER to the CLIENT by e-mail, can be considered as an invoice, no matter what the chosen payment method may be.
5.3. Order date
The order date is considered as the date on which the SELLER confirms the online order. The delivery schedule indicated on the SITE only applies and begins on this date.
5.4. Price
The CLIENT will find on the website all the PRODUCT prices in euros with taxes included, as well as the applicable delivery costs (depending on the package weight not including wrapping, DELIVERY address and delivery zone)
The prices include the prevailing rate of Value Added Tax (VAT) at the order date. Any change in the prevailing applied rate can impact the PRODUCT prices which would change when the new rate comes into force.
VAT rates are expressed as the percentage of the value of the sold PRODUCT.
The SELLER’s suppliers can also change their prices and consequently the prices indicated on the SITE are susceptible to change. They can also change when there are offers or special sales campaigns.
The prices indicated are valid, except due to a vulgar mistake. The price applied is the one indicated on the SITE on the date the order is validated by the CLIENT.
5.5. PRODUCT availability
If a PRODUCT is unavailable, it is normally indicated on the specific PRODUCT page. The CLIENT takes note that the SELLER will fulfill the order in the limit of available stocks. Time schedules are stipulated for all PRODUCTS on offer on the SITE. The SELLER cannot be held responsible if the indicated availability and the delivery time schedule for the ordered product(s) is modified. The SELLER is in their right to refuse the confirmation of any order due to a problem with product supply, or for quality issues (defects or dammage). In the case of a product being sold-out and unavailable, Magasin du Carrelage SL commits to informing the client as soon as possible and communicating the restockage date of the unavailable product. The SELLER can also inform their CLIENTS of the restockage of a product. In any case, if the unavailability of a a product was not specified when the order was validated, the SELLER commits to informing the CLIENT as soon as possible regarding the unavailability of the product.
The CLIENT can also ask the SELLER to :
Send all the PRODUCTS at the same time as soon as the unavailable PRODUCTS become available.
Send the available PRODUCTS and then carry out a second delivery of the unavailable PRODUCTS when they are available, given the acceptable of clear information regarding additional transport costs which could be incurred.
Propose an alternative PRODUCT with the same price and quality, agreed to by the client.
If the CLIENT decides to cancel the order of the unavailable PRODUCTS, they will receive a reimbursement of the amount paid for the unavailable PRODUCTS in a delay of 30 days maximum.
Article 6. Withdrawal rights
The withdrawal rights terms and conditions are indicated in the section “withdrawal rights terms and conditions”, available in annexe 1.
Article 7. Payment
7.1. Payment methods
The CLIENT can pay for the PRODUCTS online on the SITE following the payment methods proposed by the SELLER. The CLIENT guarantees the SELLER that they have all the required autorisation for the chosen payment methods. The SELLER will take all the necessary measures to ensure the security and confidentiality of the data which is communicated online in the payment process on the SITE. The information communicated on the SITE regarding payments, is transferred to the SITE’s bank and therefore is not processed on the SITE. The SELLER has contracted all the required methods to ensure the security and confidentiality of the communicated data on the SITE. The SELLER has a securised and crypted payment system and payment by bank cards is not carried out on the SELLER’s server, but rather directly on the bank’s servers. This payment method ensures that the CLIENT’s bank details remain unknown to the SELLER.
7.1.1 Alma, deferred payment in many times
Alma, is a payment solution which offers the possibility to pay for your order in many times. It is easy, securised and commission free ! For more information, consult https://getalma.eu/customers
How does it work ?
-Choose Alma when you have to select your payment method. The payment can be done in 2x, 3x or 4x
-As in an ordinary order without deferred payment, enter your bank details. .
-You order is instantaneouly validated. An e-mail is sent with the payment schedule and a reminder three days before each payment date.
Acceptance criteria:
This payment method is available for all orders between 500€ and 2000€ Pre-paid cards, virtual cards and debit cards with systematic autorisations are not accepted.
Questions ?
If you have a problem with your order paid for with Alma in many deferred payments, you can consult the FAQ in Alma’s client support page by clicking on https://support.getalma.eu/hc/fr, or by sending an e-mail to Alma customer service at support@getalma.eu. Financement subject to acceptation by ALMA SAS – 176 Charles de Gaulle avenue, 92200 Neuilly-sur-Seine – registrered under number 839 100 575 in the Official Company Register in Nanterre. You are entitled to a legal withdrawal period for all distance sales.
7.2. Payment date
If there is a unique payment by credit card, the CLIENT’s account will be debited as soon as the order is validated on the SITE. In the event of a partial DELIVERY, the total amount will be debited from the CLIENT’s account as soon as the first package is sent. If the CLIENT decides to cancel the unavailable references, a reimbursement will be carried out according to general sales terms and conditions stipulated in article 5.5.
7.3. Late or refused payments
If the bank refuses to debit a card or another payment method, the CLIENT must contact the SELLER’s Customer Service department in order to carry out the payment for the order using another method.
In the event that the CLIENT’s payment is not transferred and received for any reason, the order will be immediately cancelled and the sale resiliated.
Article 8. Proof and archives
The SELLER accepts to archive information in order to keep a record of transactions and produce a copy of the contract at the CLIENT’s request.
In the event of a dispute, the SELLER will have be able to demonstrate that their electronic follow-up system is reliable and that it guarantees the integrity of the transaction.
Article 9. Property transfer
The SELLER remains the owner of the delivered PRODUCTS until their full payment by the CLIENT.
The above outlined measures do not prevent the transfer to the CLIENT of PRODUCT loss or dammage risk when the PRODUCT is received by the client or by a designated person other than the transport company.
Article 10. Delivery
DELIVERY methods for purchased PRODUCTS are outlined in the “Delivery terms and conditions” in Annexe 2 and available at the bottom of every page of the SITE through a link.
Article 11. Packaging
The PRODUCTS are packaged according to the prevailing transport policies in order to guarantee maximum protection of the PRODUCTS during the DELIVERY. CLIENTS commit to respecting the same policies when they return PRODUCTS according the the conditions outlined in Annexe 1, Withdrawal policy.
Article 12. Guarantees
12.1. Guarantee and conformity
The SELLER is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. The SELLER is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when stipulated in the contract, or has been carried out under the SELLER’s responsibility.
To comply with the contract, the goods must :
be fit for the usual use expected of a similiar good and
- correspond to the description given by the SELLER and possess the qualities that the SELLER has presented to the buyer in the form of a sample or model.
- present the qualities that a buyer can legitimately expect with regard to the public statements made by the SELLER, the producer or their representative, in particular in advertising or labelling;
Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use requested by the CLIENT and brought to the attention of the SELLER and to which the SELLER has agreed.
The SELLER is required to deliver a PRODUCT that conforms, i.e. is suitable for the expected use of a similar good and corresponds to the description given on the SITE. This conformity also presupposes that the PRODUCT has the qualities that the CLIENT can legitimately expect with regard to the public declarations made by the SELLER, including in advertisements and on labelling .
In this context, the SELLER is likely to be liable for any lack of conformity existing at the time of delivery and for any lack of conformity resulting from the packaging, assembly or installation instructions when this has been their responsibility or has been carried out under their responsibility.
The action resulting from the lack of conformity is covered for two (2) years from the date of the delivery of the PRODUCT.
In the event of a lack of conformity, the CLIENT may request the replacement or repair of the PRODUCT. However, if the cost of the CLIENT's choice is manifestly disproportionate in relation to the other possible options, taking into account the value of the PRODUCT or the extent of the defect, the SELLER may proceed with a refund, without following the option chosen by the CLIENT.
In the event that a replacement or repair is impossible, the SELLER commits to carrying out a reimbursement corresponding to the price of the PRODUCT within 30 days upon receipt of the returned PRODUCT by the CLIENT.
Finally, the CLIENT is exempt from providing proof of the existence of the PRODUCT's lack of conformity during the six (6) months following the delivery of the goods.
It is specified that this legal guarantee of conformity is applied independently of the commercial guarantee granted on the PRODUCTS.
12.2. Latent defects guarantee
The SELLER is responsibility for any latent defects a sold PRODUCT may have which makes its final determined use impossible, or reduces its usage to the extent that the CLIENT would not have bought the PRODUCT if they had known, or would have paid a lower price.
This guarantee means that the CLIENT, if a latent defect has been identified and can be demonstrated, can decide between the reimbursement of the PRODUCT if it is returned, or a partial reimbursement if the PRODUCT is not returned.
In the event that a replacement or reparation is impossible, the SELLER commits to reimbursing the price of the PRODUCT in a delay of 30 days maximum following the reception of the returned products by the CLIENT. Any hidden defects must be communicated within in a delay of two (2) years maximum after having discovered the defect.
Article 13. Reponsibility
The SELLER can, under no circumstances, be held responsible for incorrect information provided by the CLIENT, especially when imputing their order, which results in the failure to carry out correctly contractual obligations or eventually make mistakes.
In the event of a force majeure, the SELLER cannot be held responsible for the failure to carry out contractual obligations or having delays.
Overmore, the SELLER does not control the websites which are directly or indirectly linked to the SITE. Consequently, the SELLER is not responsible for the information published on these sites. Links to third-party websites are published for informational reasons only and no guarantee regarding their content is provided.
The SELLER cannot be responible for any suspected breakage or dammage of the products or its packaging which is not declared by the CLIENT on the delivery note. The CLIENT will be responsible, if they have not refused the order and not sent any photo, to prove the real state of the products received to info@magasinducarrelage.fr
Article 14. Personal data
The SELLER collects personal data about their CLIENTS on the SITE, including through Cookies. CLIENTS can desactivate cookies by following the instructions given by their navigator.
The collected data is used by the SELLER to process orders carried out on the SITE, manage CLIENT accounts, analyse orders and, if the CLIENT has chosen this option, send the CLIENT e-mails with sales information, newsletters, promotions or special sales campaigns. If the CLIENT does not wish to receive this information from the SELLER, they can select this option.
CLIENT data is confidientially stored by the SELLER for the contract needs and this according to Spanish law.
A CLIENT can unsubscribe at any moment by clicking on the designated link at the bottom of each offer received by e-mail..
Data can be totally or partically communicated to the SELLER’s external service providers who are involved in the order proesss. For commercial reasons, the SELLER can transfer to their commercial partners the names and numbers of their clients, on the condition that the CLIENTS have given their prior agreement on the SITE.
The SELLER will specifically ask their CLIENTS if they allow their personal data to be shared. CLIENTS can change their opinion at any time on the SITE or by contacting the SELLER.
The SELLER can also ask their CLIENTS if they wish to receive commercial publicity from partners.
According to Spanish law, the CLIENT has the right to rectify, oppose (for legitimate reasons) and delete their personal data. The CLIENT can exercise their right by sending an e-mail to info@magasinducarrelage.fr
The CLIENT must provide proof of their identity by scanning their identity card or by sending a photocopy of it to the SELLER.
Article 15. Claims and complaints
The SELLER provides a “Customer service number” (non-surcharged number).
Article 16. Intellectual property
All visual and sounds elements of the SITE, including any underlying technology are protected by copyright, trademarks and/or patents.
These elements are the exclusive property of the SELLER. Any peron who wishes to create a hypertext link directly to the SITE, must request the SELLER’s permission in writing.
This autorisation by the SELLER is under no circumstance definitive. This type of link must be deleted if the SELLER requests so. Hypertexts links to the SITE which use framing or inline linking techniques are prohibited.
Article 17. Validity of the General Sales Terms and Conditions
Any change in the current legislation or laws, or a decision by a competent court of law which invalidates one or more of the clauses of the general sales terms and conditions would not affect the validity of the general sales terms and conditions. Such a decision does not allow CLIENTS, under any circumstance, to disregard the current general sales terms and conditions.
Any conditions which are not outlined in the present document, will be addressed to the consumer rights service for companies, whose headquarters are located in Spain.
Article 18. Modification of the General Sales Terms and Conditions
The present general sales terms and conditions apply to all online purchases on the SITE, during the time the SITE is available online.
The generalsales terms and confitions have a precise date and can be updated and changed at any moment by the SELLER. The general sales terms and conditions which apply are the ones in force at the time of the order.
Any changes in the general sales terms and conditions will not apply to PRODUCTS already purchased.
Article 19. Competences and governing law
The current general sales terms and conditions the relationship between the CLIENT and the SELLER, are governed by Spanish law.
In case of any dispute, only the Spanish courts of justice will be considered competent. However, before having to resort to any state or legal representant, negotiation in view of trying to reach an agreement would always be considered the best option, if any conflict were to arise related to the present contract or its validity.
The party wishing to begin the negotiation process should inform the other party in writing either by e-mail to info@magasinducarrelage.fr, or by letter with recorded delivery and proof of receipt, indicating the reasons for the conflict.
If after fifteen (15) days, the two parties do not reach an agreement, the dispute will then be presented to the competent jurisdiction.
During the negotiation process and until its conclusion, it is prohibited for the two parties to exercise any legal action against each, including for the conflict which is the main object of the negotiation. Exceptionally, the parties are authorised to seize the competent jurisdiction, which doesn’t imply the waiver of the amicable settlement clause, except if a contrary will is expressed.
Article 20. Sample orders
The CLIENT can ask the SELLER to provide one or more tile samples (maximum 4), in order to appreciate better their aspect. In order to receive free sample, an order must be created on the SITE by adding the samples to the basket and paying a total of €9.99 inclu. tax as a contribution to postage fees.
In the majority of cases, given that all products are not in stock, and the important number of products available, the SELLER, will ask their supplier to send examples of the chosen tiles. The samples will be cut in a form which allows them to be sent by post (for example 10cmx10cm). The samples will then be sent to the CLIENT by postal package.
The delivery schedule for the samples will depend on the transport organisation. The client is aware that the delay could be several weeks.
The CLIENT is also aware that differences in tone can exist between different tiles with the same references. Samples are supplied so that the client can have a general overall vision of the generic characteristics of the product, but cannot be used, under any circumstance, to engage the seller’s responsibility regarding eventual differences with the final delivered product.
ANNEXE 1 – WITHDRAWAL POLICY
WITHDRAWAL RIGHTS
The CLIENT has the right to return the PRODUCT to the SELLER or a person designated by the former, in a delay of a maximum of fourteen (14) calendar days following the reception of the CLIENT’s decision to withdraw, unless the SELLER decides to pick-up the PRODUCT.
WITHDRAWAL DEADLINE
The withdrawal deadline expires fourteen (14) calendar days after the CLIENT, or a designated person other than the transport company, has taken possession of the PRODUCT.
In the event that the CLIENT has ordered many diferrent PRODUCTS in one order, consequently meaning many DELIVERIES (or in the event that an order is composed of one PRODUCT and its delivery is programmes in several batches), the withdrawal deadline is fourteen (14) days from the day the CLIENT or a designated person other than the transport company, has taken physical possession of the PRODUCT.
Communication of withdrawal rights
In order to exercise their withdrawal right, the CLIENT must communicate their decision to withdraw from the contract by sending a clear written statement by e-mail to info@magasinducarrelage.fr or by letter with recorded delivery and deliery proof.
The below form can also be used:
WITHDRAWAL FORM
(Please complete and return the following form if you wish to withdraw from the contract)
To the attention of :
Magasin du Carrelage, SL
Carrer Mestre Sanchis, 24
46294 Càrcer (Valencia) Espagne
info@magasinducarrelage.fr
By the present, I am informing you of my wish to withdraw from the contract related to the sale of the PRODUCT outlined below :
PRODUCT reference :
Invoice number :
Purchase order number :
- Ordered on the [____________]/received on the [________________]
- Chosen payment method :
- CLIENT name and if necessary the beneficiary of the order :
- CLIENT address:
- DELIVERY address :
- CLIENT signature (except if transmitted by e-mail)
- Date :
In order for the withdrawal period to be respected, the CLIENT must send their communication expressing their withdrawal rights before the expiry of the withdrawal period.
Consequence of a withdrawal
In the event of a CLIENT withdrawal, the SELLER commits to reimbursing all the transferred amounts , including delivery costs, without excessive delay, and in any case not exceeding fourteen (14) days counting from the date the SELLER is informed of the CLIENT’s wish to withdraw from the contract.
The SELLER will proceed with the reimbursement using the inital payment method used by the CLIENT, except if the CLIENT expresses a different method, and under no circumstance, any additional fees would be incurred by the CLIENT for this reimbursement.
The SELLER has the right to defer the reimbursement until the reception of the goods or until the client has provided proof of expedition of the goods, the specified date being the date on which the first of the previous actions takes place.
Returns policy
The CLIENT must, without excessive delay, and at the latest fourteen (14) days after having communicated their decision to withdraw from the present contract, return the goods.
This delay is considered to have been respected if the CLIENT returns the goods before the expiry of the fourteen days.
Shipping return costs
The CLIENT must bear the costs of returning the goods
State of returned goods
The PRODUCT must be returned according to the SELLER’s instructions and must include all delivered accessories.
The CLIENT is only liable for the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this PRODUCT. In other words, the CLIENT has the opportunity to test the PRODUCT, but may be held liable if manipulations, other than those deemed necessary, are carried out and result in damage to the PRODUCT.
ANNEXE 2 – DELIVERY TERMS AND CONDITIONS
Delivery zone
The proposed PRODUCTS can only be delivered on the TERRITORY. It is impossible to impute an order with delivery address situated outside the TERRITORY.
The PRODUCTS are sent to the address (es) indicated by the CLIENT during the order process.
Delivery schedule
Delivery schedules for the preparation of an order and the establishment of an invoice before the expedition of the goods is mentionned on the SITE. These delays do not include weekends and bank holidays.
An e-mail will automatically be send to the CLIENT when the PRODUCTS are dispatched, provided that the e-mail address communicated by the CLIENT on the online form is correct.
Schedules and delivery dates
During the order process, the SELLER informs the CLIENT of the delays and expedition methods available for the purchased PRODUCTS.
Shipping costs are calulated according to the delivery method, the weight, the volume and the delivery zone. The delivery costs are outlined on the SITE and are caluclated before the order is validated.
Accessibility to the delivery address
In order for the CLIENT’s goods to be delivered safely to the location communicated during the order process, the CLIENT must make sure that the delivery area is accessible for small lorries and for 19 tonne lorries depending on the weight of the order.
Deliveries are carried out on the ground and in front of the indicated delivery address. In the event of this not being possible, the delivery will be carried out at the nearest point to the delivery address subject to the driver’s or the transport company’s representants’ decision.
If there any doubts regarding accessibility to the delivery address, the CLIENT can contact the SELLER in order to check and if necessary, find a specific solution.
Deliveries are carried out by terrestial transport companies and they do not use truck cranes. The CLIENT must insure that the ground is flat and that the goods can be unloaded using a pallet jack.The CLIENT can inform the SELLER that he has an unloading area at the delivery point.
Addresses located in mountainous regions, such as winter sports ressorts, holiday camps, islands, town centres or narrow roads, properties with limited access or controls, very steep accesses, places with no public roads and dangerous places are excluded from the usual transport and shipping tarification. The transporter must give their agreement to deliver in such locations. The transporter can refuse the delivery given the criteria, and in this case the CLIENT will be informed by e-mail or telephone.
DELIVERY policy
The package will be given to the CLIENT against a signature and presentation of an identification paper. All deliveries are carried out on ground level and the transporter is not obliged to deliver the goods in a desired room or area. The CLIENT or the designated person must check the state of the order in front of the transporter in charge of the DELIVERY. Be careful if you have trusted the reception of your goods to a third-party (the caretaker of your building, a receptionist at the your workplace etc..), as this person receives the package in your name and under your account. You need to ask that person to supervise and follow the usage instructions and to treat the received goods with the same care as the final CLIENT would.
In the event of damages, breakages or incomplete packages, the CLIENT or the designated person who receives the order, must indicate this on the delivery note provided by the transporter. If the transporter refuses to wait for the goods to be checked, this must also be indicated. Under all circumstances, a message such as “damaged package”, “wet package” “refusal by transporter to wait for goods to be checked” must be indicated and no mention of “delivery received in good state” or “conform”, in order to open a claim with the transport company. It is advisable to write as much information as possible to support a claim
Be careful, all goods are considered conform at delivery if no reservations or contraindications are written on the DELIVERY note and it has been signed by the recipient. No claim will be possible with the after sales service for the aforementioned reasons.
Important : If reservations regarding the delivery or indications of damage etc are written on the delivery note, the CLIENT must send a complaint by e-mail to info@magasinducarrelage.fr, attaching the order number, CLIENT name, a copy of the delivery note with all the reservations, photos showing the encountered problem, the references and quantities of the damaged products. All claims must be submitted within 24 hours of the delivery date. Overmore, any claim which is not correctly documented will not be accepted.
Be careful : depending on the elected transport company, a delivery date and time may be concerted by telephone, e-mail or SMS in advance. Once the delivery date and time have been fixed, the CLIENT commits to being present at the DELIVERY point. In the event of a no-show by the client, extra costs will be incurred by the CLIENT to compensate the second delivery attempt by the transporter. .
Delivery address changes or non-respected delivery date and time
For an order in the delivery process, all costs related to a change of address will be invoiced to the CLIENT. The CLIENT must be present for the reception of their order on the date and at the time arranged between the CLIENT and the transporter. If the CLIENT does not fufill the arranged delivery date and time, the corresponding generated costs will be invoiced to the CLIENT.
DELIVERY problems
The CLIENT is informed about the delivery schedule at the end of the online order process and before confirming the order. The standard delivery schedule is between 8 and 12 working days and delivery will be carried out during a delay of thirty (30) days maximum. The CLIENT can ask the SELLER for explanations if these delays are not met and if in the event of delivery failure, the CLIENT can resiliate the contract.
The SELLER will then reimburse the CLIENT, within an acceptable delay from the reception of the letter of resiliation from the CLIENT, the amount paid for the products including taxes and shipping costs via the same payment method used by the CLIENT to purchase the PRODUCTS.
The SELLER is responsible for the goods until the delivery of the PRODUCTS to the CLIENT. It is important to remember that the CLIENT has a period of 24 hours during which they can notify the transporter regarding damages or partial losses stated at the time of delivery.
Order cancellation
A dispatched order cannot be cancelled, however if the CLIENT wishes to return the goods to the SELLER, they can so by exercising their withdrawal rights, which are laid-out in annexe 1 of the general sales terms and conditions.
Return of goods upon the initiative of the CLIENT
The CLIENT bears all reshipping costs. The CLIENT must formulate a request within 14 days after the DELIVERY of the goods by sending an email to : info@magasinducarrelage.fr. The goods must be sent and packaged with the same level of protection and security as upon their arrival. In the event that these conditions are not respected, the return of the goods will not be accepted.
If the CLIENT cannot find a transport company, the SELLER can offer the CLIENT assistance regarding the return. The CLIENT must bear the cost of the transport, whose amount will be deducted from the total reimbursement amount.
In this case, the CLIENT commits to respecting the tranporter’s conditions and also the following SELLER’s conditions :
• The goods must be prepared and ready for removal on the ground
• The goods must be packaged in the same way as they were upon delivery
• A person must be present at the time of the removal of the goods
• A precise planning regarding the CLIENT’s availability must be established
• A mobile number where the CLIENT can be easily reached must be supplied
• An exact removal address must be communicated (the CLIENT must indicate if the address has any extra details and if there is anything important to take into consideration at the removal address)
Lost packages
In the event of a lost package, the SELLER commits to dispatching all the products again, after having carried out an investigation with the transport company.